AI Conversational UX Guide
The proliferation of applications that use language models has caused application developers to consider the unknown conversational UX. This guide summarizes the characteristics of how language models behave in applications and provides guidelines for designing conversational UX.
When a language model is incorporated into an application, the application interface becomes natural language. This is why we use the term conversational UX, as the user appears to be conversing with the application.
OpenAI was the first to popularize this type of UX. They released a large language model called ChatGPT. It is tuned specifically for performance as conversational AI and can perform a wide variety of tasks, including question answering, document generation, and summarization.
Important Note: Exploring better UX
Conversational UX does not necessarily have to be limited to just chatbots, but it is still closely related to text-based UI. However, there are many challenges with text-based UI, and there is room for discussion about UX in the coming age. Let's think about it together.
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